Customer Success Intern

Summary

The job is for a Customer Success Manager at Belvo, a fintech company that provides open finance API platform services. The role involves managing customer relationships, understanding their use cases, and helping them implement solutions that best meet their needs. The position requires a degree in engineering or computer science, strong communication skills, and knowledge of Excel, PowerPoint, and Word.

Requirements

• Degree in courses related to Engineering, Computer Science, Information Systems, or Systems Analysis
• Strong ability to empathize with others and can facilitate professional conversations and outcomes
• Eager to increase your knowledge of finance, fintech, and technology in Latin America
• Logical, data-driven, analytical, and good at solving problems efficiently
• Adaptable, enjoys fast-paced environments, and ready to manage multiple customers under tight deadlines
• High attention to detail and methodical in how you work
• Excellent written and verbal communication skills
• Students in their 3rd year or older
• Speak English

Responsibilities

• Create and manage the relationship with Belvo customers at various stages of their lifecycle post-close
• Guide Belvo's customers in achieving maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payments solutions that best meet their needs

Preferred Qualifications

• Familiarity with Fintech, Open Banking, and/or Payments
• Availability to work from 11:00am to 6:00pm
• Fluency in Spanish

Benefits

• Flexible working hours
• Remote friendly
• Pet friendly
• Access to mental health service
• Health Insurance
• Paid time off on your birthday
• Renew your laptop every 3 years
• Training Budget
• Team building events
• Bank holidays swap inside the same month
• Fitness/ wellness stipends
• Yearly offsite
• Fresh fruit every week, all-you-can-drink tea and coffee
• Extra days off when completing company anniversary