Customer Success Manager, APAC

Summary

Join Multiplier's Customer Success team as a remote Customer Success Manager in the APAC region! We're a leading remote staffing platform revolutionizing how companies hire globally. You'll build strong customer relationships, ensure product adoption, collaborate with internal teams, and advocate for customer needs. This role requires excellent communication, organization, and problem-solving skills, along with a minimum of 4 years of experience. We offer a dynamic work environment, full ownership of your area, and the ability to work fully remotely.

Requirements

• You are customer obsessed, always putting our customers first and being there for them every step of the way
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
• You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment with minimum 4 years of experience

Responsibilities

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Take ownership to drive customer success at scale, by identifying common trends and needs, creating at-scale education programs and driving customer advocacy
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs

Preferred Qualifications

• Previous experience of working in customer success/service
• A background at a HR SaaS company
• Experience in working remotely

Benefits

• Working with an energetic & diverse team
• Full-ownership over functional area
• Work in a product-driven & customer obsessed environment
• Ability to work fully remotely