πUnited States
Customer Success Manager
Agiloft
πRemote - United States
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Summary
Join Agiloft as a Customer Success Manager (CSM) in our Mid-Market region and build strong customer relationships, driving product stickiness and renewals. You will be responsible for day-to-day customer interactions, collaborating with internal teams, and advocating for customer needs. This role requires proactive engagement, identifying growth opportunities, and providing strategic advice. The ideal candidate thrives in a fast-paced, remote environment and excels at building trust through strategic partnerships. Agiloft offers a supportive work environment with floating holidays and a quarterly wellness day, fostering a healthy work/life balance.
Requirements
- 2-4+ years in Customer Success, Relationship Management, or Account Management in SaaS companies with Mid-Market customers
- Exceptional communication skills, highly organized, collaborative, and detail oriented
- Proven experience building, maintaining and growing relationships, while working to mitigate churn and drive engagement and renewals
- Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration
- Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment
- Bachelor's degree or equivalent in any subject
Responsibilities
- Build and maintain strong relationships with customer contacts and internal stakeholders to ensure continuity and progress on customer matters
- Partner with customers to drive engagement, retention, and expansion. Conduct Business Reviews with customers to assess progress, understand evolving needs, and align on growth strategies
- Identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption
- Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success
- Be able to assess customer needs and how we can help them be successful
- Set clear, transparent goals to meet customer requirements, working closely with internal teams to ensure goal alignment and successful delivery
- Maintain consistent and transparent communication with customers and internal stakeholders, representing the customerβs voice across teams
- Be passionate about data and insights, using data to drive meaningful change and demonstrate measurable impact
- Guide feature adoption and review new features and functionalities of Agiloft to help customers achieve success
- Partner with AEs on renewals and identify and qualify upsell opportunities, contributing to pipeline growth
- Other duties as assigned
Benefits
- Floating holidays
- Quarterly, no-questions-asked wellness day
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