Remote Customer Success Manager

Summary

The job description is for a Customer Success Manager position at Alan, a health care company that simplifies access to care and empowers individuals to be healthier. The role involves ensuring customer satisfaction, maximizing client value, driving change in products and services, and building processes and documentation. The ideal candidate has a proven track record in customer success or account management, strong communication skills, analytical skills, and experience leading cross-functional projects.

Requirements

• Proven track record in customer success or account management (minimum 3 years)
• Great member centric mindset and experience in delivering client-focused solutions to customers needs
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Analytical skills
• Experience successfully leading cross-functional projects with other teams (Product, Sales, Engineering, Data...)

Responsibilities

• Ensure the successful onboarding of new administrators and provide advanced product education
• Promote Alan products and services to generate massive adoption by the employees and the admins
• Handle admins incoming requests regarding operational tasks
• Work alongside the Key Account Manager’s team during the contracts renewal period
• Identify and execute out-of-the-box initiatives to engage Alan customers
• Drive change in our products and services, and act as voice of customers towards our product teams
• Participate to the team creation, collaborate on building all processes and documentation, connect with the other crews and communities at Alan, set the standard of what CSM should be at Alan!
• Ensure client’s loyalty, build and maintain strong customer relationships with key stakeholders

Preferred Qualifications

Optional : Experience in a B2B digital company working with HRs as clients on adoption challenges

Benefits

• Fair rewards.. Generous equity packages complement your base salary
• Flexible Office.. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
• All the tools you need.. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours.. Organize your time as you wish
• Delightful healthcare insurance.. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family
• Transport.. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
• Learning & Training opportunities.. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises
• Parental leave.. Extended parental leave for all new parents