Customer Success Manager

Summary

Join AssemblyAI's growing team as a Customer Success Manager! You'll be the primary point of contact for customers, ensuring a seamless experience with our Speech AI models. Your responsibilities include onboarding customers, evaluating use cases, managing a portfolio of technical clients, and leading meetings to showcase our AI capabilities. You'll collaborate with Sales, Success, and Product teams to drive customer growth and product development. This role requires 3+ years of experience in a customer-facing role and a passion for AI technology. AssemblyAI offers a competitive salary and a fully remote work environment.

Requirements

• Have 3+ years of experience as a Customer Success Manager, Account Manager, Solutions Architect, Sales Engineer, or Technical Consultant
• Passion for AI technology and a strong desire to apply it to real-world customer challenges
• Ability to proactively identify opportunities for Speech AI integration and create detailed execution plans
• Are willing to wear many hats, passionate about unblocking issues for customers, and excited about problem-solving
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership

Responsibilities

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI
• Evaluate customer use cases and proactively identify opportunities to integrate Speech AI into their product roadmaps
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support
• Lead commercial and project meetings, focused on demonstrating the value of our Speech AI capabilities
• Drive growth in customer usage of the API across varying product offerings and end customer use cases
• Build strong connections with our customers to ensure their long-term success with our platform
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap

Preferred Qualifications

• Preferred experience working with SQL, Python, React, and web development frameworks
• Familiarity with AI/ML tools is a strong plus

Benefits

• Salary range: $120k-$150k OTE
• Fully remote team