Customer Success Manager

Summary

Join Boomi as a Customer Success Manager in Denver, CO (remote-friendly) and guide IT leaders and technical teams in successfully implementing and optimizing Boomi's Enterprise platform. You will collaborate with customers, develop success plans, accelerate platform adoption, and provide strategic guidance on integration, automation, and data management. Leverage your technical and business acumen to ensure customers achieve their strategic goals. This role requires strong communication, stakeholder management, and technical expertise in cloud integrations and data architecture. Boomi offers competitive compensation and benefits.

Requirements

• 4+ years of experience in customer success or account management roles with a focus on enterprise software
• Knowledge of iPaaS (Integration Platform as a Service), API and Data management, and cloud architecture (AWS, Azure, or Google Cloud)
• Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects
• Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences
• Achieve full Boomi Developer, Architect, and Administrator certifications led by Boomi within the first two months of employment

Responsibilities

• Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals
• Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization
• Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively
• Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals
• Demonstrated acumen to proactively identify competitor influence within accounts. Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes
• Ability to understand and address complex technical challenges and translate technical value into business impact. Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations
• Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends. Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation
• Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities
• Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution
• Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input

Benefits

• On Target Earnings (OTE) for this role are $103K - $129K (inclusive of commission)
• This position is remote-friendly