Customer Success Manager

Summary

Join Deel, a rapidly growing SaaS company, as a Customer Success Manager and become the face of Deel for our clients. Build strong client relationships, identify opportunities for growth, and act as a trusted advisor, providing strategic guidance on operational and product-related issues. You will champion new products and capabilities to expand client business with Deel. This role requires a passion for business building, tackling complex problems, and delivering real impact. You will work with a collaborative, high-performance team and be responsible for a high volume of small spend accounts. Success in this role demands a strong analytical foundation, data savviness, and a proven track record of achievement.

Requirements

• 2+ years of experience
• A past history of elite performance
• Previous experience advising customers
• A strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• A solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• A strong analytical foundation with the ability to manipulate and synthesize data
• Curious by nature and interested in making an impact

Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Preferred Qualifications

Previous CS experience

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access