Customer Success Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Customer Success Manager and be the face and voice of the company for clients. In this dynamic role, you will build strong customer relationships, convert them into revenue opportunities, and serve as a trusted advisor, providing strategic guidance on operational and product-related issues. You will also advocate for clients internally, championing new products and capabilities to expand their business with Deel. This role requires a passionate business builder who thrives in a collaborative, high-performance team environment and enjoys tackling complex challenges, driving impact, and delivering projects. You will be responsible for a high volume of small spend accounts in either the SMB/MM or ENT segments, identifying and flagging risks that could lead to customer churn, and building relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. You will also be the voice of the customer, collecting product and operational feedback and sharing it with relevant internal stakeholders.

Requirements

• 2+ years of experience
• Fluent in Spanish and English
• You have a past history of elite performance
• A strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments
• Risk: Identify and flag risks that will lead to customer churn
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Preferred Qualifications

Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available