Customer Success Manager

Summary

Join WorkMotion's Customer Success team as a Customer Success Manager and contribute to a thriving global company. You will nurture client relationships, ensure seamless onboarding, and actively monitor client portfolio health. This role requires strong communication, empathy, and time management skills. WorkMotion offers a remote-first work environment, flexible hours, and various benefits to support employee well-being and professional development. The ideal candidate will have at least two years of experience in Customer Success or three years in Customer Experience. Apply if you are within a two-hour radius of the Central European Timezone.

Requirements

• Minimum 2 years in Customer Success or 3 years in Customer Experience
• English - excellent verbal and written communication abilities
• Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members
• Maintaining thorough and accurate records
• Every client matters!
• Ability to understand and resonate with clients' feelings and perspectives
• Capable of prioritizing tasks dynamically and efficiently to meet client needs
• Work effectively with cross-functional teams to enhance client satisfaction
• Negotiation and influencing skills
• Develop and maintain strong relationships with clients to enhance trust and satisfaction

Responsibilities

• Own and drive client’s journey with WorkMotion
• Facilitate the adaptation of new clients, getting them up to speed with our employment solutions and setting them up for a successful working relationship with WorkMotion
• Monitor your client portfolio's health, continuously realigning client needs with our business solutions, facilitating business changes that impact clients, and driving upsell campaigns
• Facilitate the exit process, ensuring a smooth transition while leaving the door open for future opportunities

Preferred Qualifications

• German language is a huge advantage
• Familiarity with CRM tools like Hubspot and Salesforce
• Experience in delivering product demonstrations and presentations

Benefits

• We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime
• We offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Work out on your terms, at a discount with our subsidised gym memberships
• With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Take part in exciting annual team meetups!