Junior Customer Success Manager

Summary

Join Lingoda as a Junior Customer Success Manager in Berlin or remotely in Germany! You will ensure a smooth customer experience, manage customer issues, and onboard new students. Responsibilities include data management, reporting, and collaborating with sales and product teams. You'll need strong communication and interpersonal skills, proficiency in English and German (C1 level), and basic data analysis skills. Lingoda offers a positive work culture, remote work options, learning and development opportunities, free language classes, and various benefits like mental health programs, corporate benefits, pension funds, and flexible working hours.

Requirements

• English language skills (C1) and German language skills (C1)
• Being structured and have the ability to manage multiple ongoing projects while well managing your own time
• Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines
• Being an excellent communicator
• Not being afraid of complexity and problem-solving
• Hands-on work mentality
• Being open to feedback to consistently improve quality and skill set
• Being proactive and take ownership of your tasks and your own development

Responsibilities

• Collecting and updating all info for the database
• Admin and Credit Management
• First Level Support for all B2B customers
• Resolving of customer issues
• Welcoming and onboarding new students
• Data Management and Reporting
• Keeping a “high-level view” of the entire support process and constantly improve workflows
• Collaborating with Sales and Product in order to provide top-notch customer experience

Preferred Qualifications

• Basic knowledge of Hubspot or similar CRM systems
• Basic data analysis skills (SQL queries, excel or google sheets)

Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Learning & development opportunities
• Free access to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• 28 vacation days per year
• Free snacks & drinks at the office
• Flexible working hours