Customer Success Manager

Summary

Join BrandBastion, a leading social media management innovator, as a Customer Success Manager! This fully remote role, based in British Columbia or Alberta, requires 2-3+ years of client-facing experience in digital marketing. You will be the primary client contact, providing strategic guidance and maximizing the impact of BrandBastion's solutions. Responsibilities include onboarding, training, crisis management, and upselling. A passion for social media, strong analytical skills, and excellent communication are essential. BrandBastion offers competitive compensation, 4+ weeks of paid time off, flexible remote work, and opportunities for career growth.

Requirements

• Have 2-3+ years in a client-facing role, ideally within a digital marketing agency, SaaS company, or tech startup
• Have hands-on experience with platforms like Facebook, Instagram, and familiarity with community engagement and influencer marketing
• Be skilled in leveraging data to make strategic recommendations
• Possess excellent communication skills with a high degree of emotional intelligence
• Be comfortable working independently in a dynamic, fast-paced environment
• Have an in-depth interest in social media trends and best practices

Responsibilities

• Serve as the primary point of contact for clients, acting as a strategic partner to ensure they maximize the impact of BrandBastion’s solutions
• Use analytics to deliver actionable insights, helping clients optimize their social media strategies and ROI
• Proactively manage and resolve social media issues, safeguarding brand integrity
• Partner with Sales to provide seamless onboarding, setting clients up for success from day one
• Identify and develop opportunities to enhance client portfolios through additional services
• Implement strategies to foster long-term relationships and ensure clients renew their contracts
• Actively refine our internal processes, contributing to BrandBastion’s growth as we scale
• Cultivate client champions, capturing testimonials and case studies to drive BrandBastion’s reputation

Preferred Qualifications

Have Facebook Ads Certification or equivalent digital ad experience

Benefits

• Competitive Market Rate Compensation + 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role
• Immediate Impact
• Career Growth
• Work with Top Brands