Customer Success Manager

Summary

Join RedSeal, a leader in network exposure analytics, as a Customer Success Manager. You will proactively manage client relationships, drive product adoption, and demonstrate business value to enterprise customers. Leveraging your expertise in cybersecurity and enterprise software, you will ensure high customer satisfaction and manage risks effectively. This role requires strong problem-solving skills, collaboration with internal teams, and a deep understanding of RedSeal's solutions. The ideal candidate possesses 10+ years of experience with enterprise software and 5+ years in customer success, preferably within the security sector. Remote work is indicated by the #li-remote tag.

Requirements

• 10+ years of experience working with Enterprise software solutions, and startup experience is desirable
• 5+ years’ experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
• Self-motivated, strong problem-solving skills with good business acumen
• B.S. in Computer Science or an equivalent engineering degree desired

Responsibilities

• Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities alongside account teams
• Drive Product Adoption & Demonstrate Business Value – Drive the adoption of RedSeal’s solution within the Customer’s user base and assist the Customer to realize the business value
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skills sets to understand network architecture and use cases
• Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively
• Customer Advocacy : Gather Customer’s feedback about products, their use-cases, and channel effectively to drive product capabilities
• Customer Onboarding – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a rapid value realization for the solution
• Collaborate effectively with internal teams – Work closely with development and product teams in different time zones to address customer issues
• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Preferred Qualifications

• Salesforce experience is desirable
• Domain expertise in Cybersecurity is highly desirable

Benefits

Remote work