Customer Success Manager

Summary

Join cargo.one, a leading digital platform for air freight, as a Customer Success Manager. You will play a key role in ensuring customer satisfaction and growth within the SMB customer base. Responsibilities include onboarding customers, driving engagement, identifying upsell opportunities, and exceeding growth quotas. This role requires adaptability, proactivity, commercial acumen, customer focus, and strong communication skills. The position offers remote work flexibility primarily in South or East Europe, along with various benefits including a home office budget, team trips, unlimited co-working options, mental health care, and generous paid time off.

Requirements

• Adaptability
• Proactivity
• Commercial Acumen
• Customer Focus
• Organizational Skills
• Entrepreneurial Mindset
• Tech Proficiency
• Communication Excellence
• Analytical Thinking
• Native or equivalent in English (second language is a plus, especially: German, Spanish, Italian)

Responsibilities

• Professionally onboard customers to ensure they make the most of their subscription and that you build a relationship with them from day one on the platform
• Actively engage with customers to understand their workflows, enabling them to leverage the right features for productivity and growth
• Own the success and expansion of your SMB customer portfolio by exceeding growth quotas for Annual Recurring Revenue (ARR)
• Collaborate with customers to uncover their needs, positioning relevant platform features and paid modules as solutions
• Build and execute tailored plans to educate customers about newly released paid features
• Manage the full sales cycle for upsell opportunities, ensuring timely communication, thorough demos, and seamless deal & contract renewal closures
• Organize and maintain a thorough understanding of your portfolio, identifying key accounts and top-tier, trustworthy customers by region
• Provide valuable feedback to our product team based on customer insights, helping shape the future of our offerings

Preferred Qualifications

• Industry Knowledge
• CRM Proficiency
• Data Proficiency
• Additional language skills

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. in addition to the laptop that we will have delivered to you prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and also have opportunities to meet as a team
• Unlimited co-working options through our partner desana all around the world
• Bloom: premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany