Partner Customer Success Manager

Summary

Join JumpCloud as a Partner Customer Success Manager and work remotely from Mexico! Partner closely with internal teams to deliver exceptional partner experiences. Oversee customer onboarding, act as a trusted advisor, and drive product adoption. Identify expansion opportunities and serve as the primary point of contact for partner needs. Ensure issues receive proper attention, features are prioritized, and product updates are shared effectively. This role requires a minimum of 2 years of customer-facing experience in a SaaS company and strong communication and organizational skills.

Requirements

• Minimum 2 years of customer facing experience at a Saas company
• Strong organizational skills with the ability to manage several tasks in parallel
• Outstanding verbal & written communications and strong listening skills, particularly in the technical IT environment
• Learning mindset that is always curious
• Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail
• Bachelor’s degree or equivalent experience desired
• Must be located in and authorized to work in Mexico
• Speak and write in English fluently

Responsibilities

• Understand the partner’s and their key end customers requirements, challenges, and what business outcomes and value they are expecting from their investment
• Monitor partner and key end customers health and proactively identify issues by engaging all available resources to resolve the issue and strategically mitigate risk
• Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within JumpCloud
• Support expansion opportunities by understanding customer needs and partner with Partner Account Managers to drive expansion opportunities
• Oversee enablement program in collaboration with the Partner Education Specialist to ensure key end clients and partners are set up for success and meeting their enablement milestones
• Collaborate with Partner Account Managers to develop joint strategic Account Plans deepening partner relationships and driving additional value
• Maintain an understanding of JumpCloud products and industry knowledge to effectively drive greater customer engagement on the most relevant features /functionality for their specific business needs
• Maintain quantitative and qualitative value that clearly indicates a partner’s return on investment
• Maintain expertise in the JumpCloud platform product capabilities and how our solutions solve customer IT needs

Preferred Qualifications

Technical acumen in the field of IT preferred (i.e. User Access Management, authentication, device management, MDM, security, system administration, etc)

Benefits

Remote work