Customer Success Manager

Summary

Join CyberCare's Customer Success team and embark on a mission to simplify the tech world. Work with renowned IT products like Nord Security and Surfshark, receiving exceptional support and mentorship. Enjoy a flexible work schedule, remote work options, and opportunities for professional growth within the company. The role involves providing outstanding customer service via chat and email, troubleshooting software issues, and building strong customer relationships. A competitive salary with bonuses and regular reviews is offered, along with a supportive and diverse team environment.

Requirements

• Fluency in English
• Familiarity with maintaining Windows/MacOS
• Be comfortable with providing technical support and handling multiple tasks simultaneously
• Ability to work day, evening, and weekend shifts
• Eagerness to never stop learning and adapt fast
• Customer-first mindset while making decisions even in stressful situations
• Helpful personality
• Driven, proactive, and motivated attitude
• Ability to attend remote training continuously for 7 working days (from 9 to 17 o'clock)
• Ability to work remotely from Ivano Frankivsk city

Responsibilities

• Communicate and provide outstanding customer service via chat and email for VPN products and for various operating systems
• Ensure excellent customer experience by handling and resolving customers’ queries
• Troubleshoot software-related issues and provide feedback about software issues to our developers
• Collaborate with techies to understand IT business logic
• Build and develop customer relationships that will turn clients into advocates
• Assist with billing-related inquiries

Benefits

• Onboarding, mentorship programs, and expert guidance
• Top-notch technologies and tools to work on world-renowned products
• Combine studies with a flexible work schedule (day, evening, and weekend shifts)
• Possibility to work remotely
• Full guidance and support on your professional growth opportunities inside CyberCare
• An awesome and diverse team
• Salary $695/month (additional bonuses and salary reviews twice a year)