Demandbase is hiring a
Customer Success Manager

Summary

Join Demandbase as a Mid-Market Customer Success Manager to grow, support, and renew customer adoption of Demandbase solutions. This role requires partnering with clients to achieve their objectives, driving customer adoption, accelerating time to live, time to value, and providing B2B digital business expertise.

Requirements

• 5+ years of relevant work experience in a strategic account management position supporting SaaS customers
• Proven success in upsell and cross-sell environments
• Experience building and coordinating internal teams and resources
• Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience
• Web 2.0 savvy
• Proven experience in managing technical intangible project implementations
• Experience helping customers identify gaps in business processes and workflow
• Proven success aligning successful solutions, as well as gathering and demonstrating ROI data

Responsibilities

• Act as the primary point of contact throughout the customer lifecycle
• Drive adoption of the Demandbase Platform, measured through platform usage
• Onboard new customers
• Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
• Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
• Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
• Command credibility with senior marketing executives
• Possess a comprehensive understanding of Demandbase products and services
• Possess strong presentation, verbal, and written communication skills
• Build and maintain strong relationships with multiple contacts within the assigned customer base
• Project manage client initiatives – both internally and externally
• Resolve customer issues
• Advocate for customers internally at Demandbase
• Maintain expertise on industry trends/practices and competitive landscape
• Develop customer stories, case studies, and client references

Benefits

• Up to 100% paid Medical and Vision premiums for employees
• Flexible PTO policy
• No internal meetings Fridays
• Access to Modern Health and other mental wellness resources
• Eight paid holidays
• Two additional week-long breaks when all Demandbase employees in the US take time off simultaneously (the week of July 4th and the week of Thanksgiving)
• 401(k)
• Short-term/long-term disability
• Life insurance