Remote Customer Success Manager

Summary

Join our Customer Success team at Emotive and contribute to providing an overall experience that delights our clients. As a key member of the team, you will empower customers to reach their goals using the Emotive Conversational Sales Platform, own the entire customer lifecycle after onboarding, engage a portfolio of clients, and build personal relationships with key people in organizations.

Requirements

• 3+ years of customer success or account management with a technical (SaaS) product
• Highly organized - a project management background is a plus
• The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier
• Ability to understand the features and use cases of the Emotive platform
• Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications
• The capacity for creative problem solving
• Experience with advocating for your customers' needs within our organization and driving to solutions
• You can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvements
• Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates

Responsibilities

• Empower our customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner network
• Own the entire customer lifecycle after onboarding, including renewals
• Engage a portfolio of clients and build personal relationships with key people in the organizations
• Identify and act on win-win opportunities for additional client investments
• Relay valuable feedback and insights from the market to the product team
• Deliver keynotes and webinars on different aspects of personalization
• Improve both customer facing and internal processes