Customer Success Manager

Summary

Join Steer's energetic and empathetic Customer Success team as a trusted advisor for building relationships, driving product adoption, and empowering customers to fulfill their goals.

Requirements

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity
• Experience with a MarTech product or selling directly to marketing teams
• Proven ability to influence and shift customer perspectives to drive change through feature and product usage
• Prior experience teaching technical information to a non-technical audience
• Strong customer-facing and presentation skills with the ability to establish credibility with business owners
• Positive attitude, empathy, and high energy
• Superb written and verbal communication skills
• Ability to take initiative and adapt
• BA/ BS degree or equivalent experience

Responsibilities

• Build strong relationships with our customers to understand their needs and ensure their success with Steer
• Build, own, and execute customer success and engagement plans
• Own the commercial goals of retention and revenue expansion
• Spearhead internal, cross-functional improvement projects
• Represent the voice of the customer, and influence the product development roadmap
• Empower customers to connect their goals and challenges with the solution in Steer
• Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Serve as the main point of contact and liaison between clients and the rest of the Steer team
• Maintain regular communication with clients to ensure they are maximizing the full potential of Steer's offerings

Benefits

• 100% remote
• 100% employer paid medical insurance
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• 401k
• Learning Stipend
• WFH Equipment