Remote Customer Success Manager

Summary

Join Enerex as a Customer Success Analyst and play a key role in ensuring clients have a smooth experience with our software. You will guide new customers through onboarding, provide training, create documentation, and offer ongoing support.

Requirements

• Proven experience in a customer-facing role, ideally within SaaS or software industries
• Industry knowledge of the energy sector is preferred
• Familiarity with Zendesk or similar customer support software is a plus
• Strong written and verbal communication skills
• Will take ownership of a project and see it through to completion, even with obstacles
• Is a self-starter with a strong work ethic and superior attention to detail
• Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto

Responsibilities

• Guide new customers through the onboarding process, ensuring a seamless transition to our platform
• Deliver engaging, in-depth training sessions to clients on the use and best practices of our software
• Create and maintain clear, concise, and user-friendly documentation to support client education and product usage
• Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products
• Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs

Benefits

• Work from your home office - potential for occasional marketing trip
• Health Insurance - premium paid 100% for employee
• Paid Time Off - 3 weeks + company holidays
• End of year performance based bonus