EdTech Customer Success Manager

Summary

Join a leading edtech company revolutionizing learning assessment as a Customer Success Manager (CSM) focused on K-12 schools and districts in Texas, California, Florida, and other key states. This strategic role involves building relationships with school leaders, leading onboarding and training processes, acting as a trusted advisor, proactively identifying risks and solving problems, collaborating with other teams, and driving renewals and expansion opportunities. The ideal candidate will have 5+ years of customer success experience in the edtech space, a proven track record working with K-12 schools and districts, a deep understanding of education systems, strong communication skills, and a passion for education and technology.

Requirements

• 5+ years of customer success experience in the edtech space
• Proven track record working with K-12 schools and districts in Texas, California, Florida, or similar states
• Deep understanding of education systems, district priorities, and the challenges educators face
• Strong communication and presentation skills – both 1:1 and with larger stakeholder groups
• Comfortable working independently in a remote, fast-paced environment
• Passionate about education, technology, and helping others succeed

Responsibilities

• Building and managing relationships with school and district leaders
• Leading onboarding, training, and rollout processes for new customers
• Acting as a trusted advisor, helping educators integrate the product into everyday practice
• Proactively identifying risks, solving problems, and delivering value throughout the customer journey
• Collaborating closely with product, sales, and support teams to elevate the customer experience
• Driving renewals and expansion opportunities within your portfolio

Benefits

• 100% remote
• Make a real impact in classrooms across the country
• Join a growing, mission-driven company at the forefront of edtech innovation
• Work with smart, passionate people who care deeply about learning
• Competitive pay, benefits & opportunity for growth