Field Nation is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Field Nation. The role involves driving customer retention, adoption, and growth by understanding the customer's needs and delivering value throughout their lifecycle. The position requires 1+ years of experience in Customer Success or building customer relationships, strong time-management skills, and the ability to prioritize in a fast-paced environment.

Requirements

• 1+ years of experience in Customer Success or building customer relationships, focused on satisfaction, adoption, and retention
• Strong time-management skills and ability to prioritize in a fast-paced environment
• Proven track record as a trusted advisor, creating valuable business partnerships and delivering measurable results
• Ability to independently conduct technical discovery, while knowing when to engage internal resources for better understanding of client needs

Responsibilities

• Customer Success & Value Delivery: Drive retention, adoption, and growth by understanding how the customer defines success and delivering value throughout the customer lifecycle
• Customer Needs & Solutions: Uncover business needs and KPIs to address pain points and help customers achieve goals, maintaining industry and product knowledge for effective communication
• Customer Training & Relationships: Deliver customized training and build relationships to share best practices, uncover new pain points, and improve efficiencies
• Project & Touchpoint Management: Manage customer initiatives, prioritize based on customer health, and deliver consistent touchpoints like cadence calls and Executive Business Reviews
• Advocacy & Collaboration: Identify upsell opportunities, lead product discussions, advocate customer needs to internal teams, and participate in cross-functional initiatives

Benefits

• Unlimited paid time off
• Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems