Filmhub is hiring a
Customer Success Manager

Summary

The job is for an Acquisitions Executive at Filmhub, where you will work directly with content providers, drive the acquisition of titles, upsell subscriptions, and provide ongoing client support. The role requires time management, empathy, metrics-oriented mindset, problem-solving skills, product knowledge, adaptability, communication skills, data analysis skills, and proficiency in CRM systems.

Requirements

• Have a fundamental understanding of Filmhub services, processes, and technology, client persona types, and industry overview
• Build a book of business from a high volume of inbound clients (with the freedom to bring in outbound leads). In 12 months you will have developed a book of business of 1,500+ clients and are consistently acquiring 150+ titles each month
• Engage and support clients through a high volume of emails sent (400-500), meetings held (10-20), and tickets answered (80-120) per week
• Identify, improve, and share internal and external resources to help streamline processes to enable the acquisition of titles and mitigate support needs and ticket volume
• Become a Filmhub Brand Ambassador - providing product demonstrations and education through individual and group presentations
• Comfortably and confidently upsell clients into our Distribution Plus and Pro relationship levels thus driving subscription revenue and providing them the accompanying elevated services
• Adaptability - the ability to adapt to changing circumstances, such as new client requirements or product updates
• Technical Skills: Data Analysis - Basic proficiency in data analysis tools (e.g., PopSQL, Microsoft Excel, Google Sheets). If you’re not versed in SQL, we’ll teach you!
• CRM (Customer Relationship Management) Systems: Proficiency in using CRM software (e.g., Salesforce, HubSpot, Zendesk). We use HubSpot

Responsibilities

Drive the acquisition of new titles and growing subscription revenue through targeted engagement campaigns, ongoing and timely support, and education and sales initiatives

Preferred Qualifications

Strong verbal and written communication skills are essential for effectively interacting with clients, understanding their needs, and conveying solutions clearly