Customer Success Manager

Summary

Join Glia's Solutions team as a key member of the Success organization, where you will build and maintain consultative relationships with major clients. You will act as the point person for pre-sales, implementations, and ongoing optimization of our platform. This role requires strategic direction to clients on maximizing platform value, creating reports showcasing KPI improvements, demonstrating thought leadership, and building relationships across client organizations. You will leverage your experience to provide product and strategic insights and develop comprehensive training initiatives. This is an opportunity to create value for large organizations using elegant technology solutions.

Requirements

• 4+ years experience in Customer Success, Consulting, Account Management or similar
• Familiarity with managing complex Enterprise clients
• Formal or informal project management expertise
• Experience in complex SaaS products/platforms
• Bachelors degree +

Responsibilities

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives

Preferred Qualifications

Experience working in or selling to Contact Centers/ Financial Institutions

Benefits

• Stock options and Competitive salary
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)