Customer Success Manager

Summary

Join FounderBrands, a fast-growing content agency, as a Customer Success Manager and help clients elevate their digital presence. This fully remote position (Eastern Time Zone) requires managing content scheduling, client communication, and performance analysis. You will collaborate with clients, ensuring smooth workflows and celebrating successes. The role demands strong organizational skills, experience with various content platforms, and a client-service mindset. Growth opportunities within the company are abundant. FounderBrands offers a dynamic startup environment where you can make a significant impact from day one.

Requirements

• 3+ years of experience in project coordination, content operations, or digital marketing
• Comfortable using tools like Google Workspace, Asana, and Beehiiv
• Familiarity with publishing content to platforms like X (Twitter), LinkedIn, and YouTube
• Strong organizational skills and ability to manage multiple moving parts
• Clear written communication and a client-service mindset
• Self-starter who thrives in a fast-paced environment and enjoys making things run smoothly

Responsibilities

• Review daily content schedules using a social media scheduling tool (we use Metricool)
• Ensure posts are scheduled at the right times and on the correct platforms
• Reschedule or fill in gaps when content is awaiting approval or needs to be moved
• Upload and schedule daily video content, including captions and hashtags
• Send content to clients for approval and follow up consistently
• Assist with newsletter setup, branding, and automation sequences in Beehiiv
• Upload newsletter-related videos, set titles and descriptions, and manage publish settings on YouTube
• Schedule social media posts to promote newsletters and lead magnets
• Monitor client inboxes during lead magnet campaigns and share frameworks as needed
• Monitor live content and flag high or low-performing posts
• Coordinate internal engagement efforts on key posts
• Manage daily workflows for LinkedIn comments, including drafting, approval, and posting
• Build great relationships with our clients
• Update weekly and monthly analytics trackers for client accounts
• Track what content is performing well and where improvements are needed
• Prepare data summaries to support monthly client reviews
• Keep task management tools like Asana organized and up to date
• Maintain a library of SOPs, templates, and client documentation in Google Drive
• Support new client onboarding by preparing contracts, payment links, and project setup

Benefits

• Fully remote
• Opportunity to grow with a fast-scaling content agency
• Direct collaboration with a highly experienced content team
• Exposure to a wide range of founders and digital creators