Customer Success Manager

Summary

Join Hudl's Sales team as an Elite Customer Success Manager, focusing on the North American elite volleyball and other multi-sport professional leagues. You will develop strong customer relationships, manage accounts, and work towards renewal and engagement targets. This role requires expertise in Hudl products, excellent communication, and analytical skills. While ideally located near Lincoln or Omaha, Nebraska, remote work is possible for candidates in specified states. Hudl offers a supportive culture, flexible work options, professional development opportunities, and comprehensive benefits.

Requirements

• Be a Hudl guru. Be familiar with high-performance workflows and global best practices in a variety of sports. Understand how Hudl’s tools relate to multiple sports, and can recommend solutions in recruitment (scouting) and team performance (coaching and analysis)
• Be an excellent communicator. Presentation skills are key in this role
• Be analytical. Be comfortable looking through metrics that showcase user behavior and engagement
• Be proactive. Always be on top of reaching out to clients, and love going the extra mile to help a customer
• Be empathetic. Be able to step into the customer’s world and understand their problems to provide better solutions
• Be organized. Have workflows and processes that help prioritize what’s most important
• Be a delegator. Know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer

Responsibilities

• Develop strong customer relationships. Maximize satisfaction across a group of accounts and become a trusted partner for your customers
• Be involved in all aspects of support and account management. Demonstrate the products, educate customers, and carry out a range of engagement and commercial activities
• Work toward goals. Throughout the year, CSMs work towards achieving quarterly and yearly renewal and engagement targets. Run meetings to understand client needs and identify opportunities for upselling additional services

Preferred Qualifications

• Have a coaching and/or athletics background. Understand where the customer is coming from
• Have a growth mindset. Not be willing to settle for where you’re at
• Have previous sales experience

Benefits

• Champion work-life harmony. Offer flexibility in work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more)
• Guarantee autonomy. Have an open, honest culture and trust people from day one. Support you, but you’ll own your work and have the agency to try new ideas
• Encourage career growth. Be lifelong learners who encourage professional development. Give tons of resources and opportunities to keep growing
• Provide an environment to help you succeed. Invest in offices, designing incredible spaces with employees in mind. Provide the tech stack and hardware to do your best work, whether at the office or working remotely
• Support your mental and physical health. Care about employees’ wellbeing. Offer an Employee Assistance Program, employee resource groups and fitness partner Peerfit
• Cover your medical insurance. Offer multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits
• Contribute to your 401(K). Match up to 4% of your own contribution