Customer Success Manager

Summary

Join Syrup, an AI-powered inventory software company, as their Customer Success Manager! You will be the primary contact for our growing customer base, ensuring complete satisfaction. Responsibilities include onboarding new clients, improving processes, developing training programs, and proactively engaging with customers to maximize their use of the platform. You will need at least 3 years of customer-facing experience, strong communication skills, and a passion for technology. Experience with high-growth startups is preferred but not required. Syrup offers a remote-first work environment, equity compensation, comprehensive health benefits, generous PTO, and team summits in exciting locations.

Requirements

• At least 3 years in a customer-facing role
• High-energy and passionate about making customers successful and helping them exceed their business goals
• Passion for technology and an ability to speak knowledgeably about the industry of data analytics
• Program or project management experience, ideally focused on onboarding or customer processes
• Clear written and verbal communication skills along with the ability to craft compelling presentations for both technical and business audiences
• Customer empathy to listen and understand the unique needs of customers
• The utmost integrity in your customer interactions and collaboration with Syrup team members
• Adaptability to try new ways of doing things with the ability to learn from failures and move on

Responsibilities

• Serve as the point of contact for customers and systematically track and address all customer questions and requests
• Lead new customer onboardings working in close conjunction with Sales and Operations teams
• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
• Develop Company training program and train customers on all aspects of the platform
• Proactively engage customers through regular touchpoints to deliver insights and help customers operationalize Syrup’s recommendations across their teams
• Deeply understand customers’ perception of ROI and actively communicate ROI of the Syrup platform
• Document and track all activities for accounts in a systematic way and deliver feedback from customers to relevant internal teams
• Track indicators of customer churn and drive contract renewals and upsell opportunities

Preferred Qualifications

Experience working for a high-growth stage startup

Benefits

• Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like
• Equity Compensation: We offer generous equity compensation for all our early employees
• Health, dental, vision: We offer generous health, vision, and dental benefits to our employees
• Generous PTO: Take all the time you need, whenever you need it
• Syrup summits: We bring the whole global team together every quarter for our Syrup summits. Previous locations: Barcelona, Tuscany, Madrid, Los Angeles, Warsaw, Boston, New York