Customer Success Manager

Summary

Join our experienced team focused on solving application security challenges for development teams. As a Customer Success Manager, you will oversee a portfolio of customers, ensuring high satisfaction and account growth. You will build strong relationships, manage post-sales activities, and ensure successful deployment and onboarding of our platform. Your responsibilities include translating customer feedback into actionable insights, maintaining a deep technical understanding of the product, and working with customers at various stages of the account lifecycle. Success in this role requires proven experience in customer success or sales engineering, strong communication skills, and relevant experience in application security. A background in computer science or a related field is preferred.

Requirements

• At least three years of experience in the security field as a Customer Success Manager or Sales Engineer
• Solid oral, written, presentation, collaboration, and interpersonal communication skills
• Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc
• Proven experience in overseeing a portfolio of customers in different stages of their application security journey, with the goal of ensuring high customer satisfaction and account growth
• Ability to integrate knowledge across disciplines to include technical product demonstrations, operation/process flow, and product function
• Ability to work independently and multi-task in a dynamic, fast-changing environment
• Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team
• Focused on customer partnership & success, building long-term strategic relationships and champions at all levels

Responsibilities

• Build & execute our customers' visions, helping them to be successful & realize value from our solution
• Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage

Preferred Qualifications

• Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
• B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience