Customer Success Manager

Summary

Join Instagrid as a Customer Success Manager and be the cornerstone of key account relationships. You will be the primary contact, ensuring a compelling user experience and driving technology adoption. This pivotal role fosters strong relationships, facilitates product understanding, and spearheads growth initiatives. You will embed yourself within key accounts, becoming an indispensable asset driving market success through unparalleled customer satisfaction. This position requires travel 3-4 days a week. Make a lasting impact on our journey to success by helping professional workers transition away from combustion generators to a cleaner alternative.

Requirements

• A proven sales track record, ideally within the construction industry, demonstrating your ability to drive results and exceed targets
• Comprehensive technical understanding and familiarity with our product portfolio, enabling you to effectively communicate its value to customers
• Excellent communication and negotiation skills, backed by engaging presentations that captivate and persuade potential clients
• Willingness to travel within a predefined region to visit customers onsite, fostering strong relationships and understanding their needs firsthand
• Proficiency in written and spoken English, ensuring clear and effective communication with clients and colleagues
• Committed to continuous self-improvement and process optimization, seeking opportunities to enhance your skills and contribute to the success of our team
• You must have a clean and valid driver’s license
• You must have a reliable vehicle to meet customer needs

Responsibilities

• Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches
• Expand your network within assigned customers, enabling their success with our solutions
• Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm
• Provide comprehensive product training and support to users, making the product accessible and user-friendly
• Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively
• Drive high product utilization and ensure customers fully benefit from our solutions

Benefits

• A dynamic environment in a fast-growing structure with a very flat hierarchy
• The opportunity to join a company at the cutting edge of its field
• A laptop (Apple or Windows)
• A car allowance
• 25 days paid vacation