Customer Success Manager

Summary

Join LogicGate as a Customer Success Manager and play a key role in building our business by driving customer adoption and expansion. You will build and maintain customer relationships, act as a trusted advisor, and develop long-term success plans. This role requires 3+ years of experience in GRC or Risk Advisory and 1+ year in Customer Success, Solutions Engineering, or Professional Services. We offer a competitive salary ($105,000-$117,000), variable compensation, equity, and a comprehensive benefits package including paid time off, parental leave, pension, private medical insurance, and more. We are an outcomes-first company that values flexibility and offers remote work options. LogicGate is committed to fostering an inclusive work environment and providing opportunities for professional development.

Requirements

• 3 + Years Experience in GRC or Risk Advisory
• Interest in supporting sales and commercial business development efforts
• 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – the ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

Responsibilities

• Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes
• Lead the development of long-term success plans and drive executive alignment with your customers
• Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Collaborate cross-functionally with other LogicGate teams throughout the customer journey
• Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals)
• Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap

Benefits

• Competitive salary ($105,000-$117,000)
• Variable compensation (bonus)
• Equity
• Health and wellness benefits
• Paid Holiday
• 9 Annual Bank Holidays
• Summer and Winter Fridays
• Access to LinkedIn Learning
• Regular People Leader training
• Internal Mentorship Program
• Annual Continued Education Program
• Paid parental leave
• Pension
• Private Medical Insurance
• Group Income Protection
• Group Life Assurance
• Ongoing learning stipend