Customer Success Manager

Summary

Join Mashgin's growing team as a Customer Success Manager! This remote, intermediate-level position focuses on fostering client relationships and delivering exceptional experiences. You will work closely with various teams to understand customer needs, provide training, conduct site visits, analyze data, and proactively identify growth opportunities. This role requires strong communication, problem-solving, and organizational skills, along with the ability to travel 50-70% of the time. You'll be instrumental in ensuring customer satisfaction and success with Mashgin's innovative point-of-sale technology. We offer a competitive salary, benefits, and the chance to make a significant impact in a fast-paced, dynamic environment.

Requirements

• Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Business Development or Account Management
• 3-5 years of experience in Customer Success, Consulting, Business Development, Sales or related field
• Proven experience building strong customer relationships and efficiently communicating internal and external voices
• Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for both technical and non-technical audiences
• Strong organizational, time management and prioritization skills
• Ability to travel 50% to 70% of the time

Responsibilities

• Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Mashgin
• Perform issue identification, communication & resolution
• Aggregate data, review performance metrics & provide suggestions for improvement to each client and vertical
• Manage client relationships by visiting client sites
• Become an expert and educate customers on the use and benefits of our product
• Perform regular site visits, identifying use case, opportunities, and support of Mashgin products
• Leverage your Mashgin product expertise along with customer use case knowledge to proactively identify growth opportunities
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Mashgin to ensure issues are resolved proactively and customer goals are met
• Be the voice of the customer in team meetings, providing insights and feedback to product, engineering, sales, marketing & support
• Provide field reporting and collaborate closely with Sales on health checks

Preferred Qualifications

• Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their client’s business
• Self starter who works well autonomously, and is an awesome team player when working cross functionally

Benefits

• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company