Customer Success Manager

Summary

Join Nexthink as a Customer Success Manager to support growth and customer retention in Central Europe, driving the adoption of Nexthink solutions and building DEX maturity through comprehensive customer success plans, value tracking, and executive business reviews.

Requirements

• 5-10 years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS
• Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization
• Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives
• Entrepreneurial mindset that enables you to successfully work independently with little guidance; using good judgment to escalate issues when needed
• Technical background or technologically savvy to be able to learn Nexthink products and services, technologies and business
• Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders

Responsibilities

• Own and execute a comprehensive customer success plan that emphasizes the critical pillars of people, processes, and technology
• Engage and build relationships with key contacts and other influential stakeholders as a trusted advisor
• Identify new opportunities for Nexthink through Professional Services engagements or upsell/cross-sell of additional Nexthink services and solutions
• Host workshops to educate and develop the customer journey in the use of the product and how to quantify the value of outcomes
• Lead quarterly business reviews with key customer stakeholders to communicate progress against the success plan and provide thought leadership on customer maturity journey focused on required outcomes

Benefits

• Permanent Contract
• Competitive compensation package (Stock Options also included)
• Flexible Hours
• Unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days
• 100% remote work with occasional travels to meet with colleagues and customers
• Free access to professional training platforms to explore your interests and enhance your skills
• 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers
• 24/7 accident insurance coverage for any accidents at work or during free time
• Bonuses for referring successful hires after three months of continuous employment