NICE is hiring a
Customer Success Manager

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at Playvox by NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• Bachelor’s degree in a business-related or technical field
• 5+ years of B2B client-relationship management experience in software/technology, preferably in workforce management, quality assurance, and/or contact center industry
• An ideal candidate will live in the Western US; Mountain Time zone and Pacific Time zone are highly preferred due to certain work and customer demands for this position

Responsibilities

• Manage a full account portfolio and relationships with customers to drive long-term adoption
• Serve as the primary point of contact and manage the customer communication by proactively engaging with customers: conducting status calls, communicating via email and chat, and conducting formal business reviews with cross-functional teams
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Maintain overall health of accounts to ensure account success and growth
• Manage customer onboarding for new customers
• Collaborate with the Sales to assist in implementation of new customers
• Collaborate with technical support to assist in triaging customer technical issues or product questions
• Identify opportunities and drive expansion within current accounts to continue to provide exceptional value to customers
• Conduct ongoing customer training
• Present product demonstrations
• Support customers and solve problems for specific and individualized use cases

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week