Remote Customer Success Manager

Summary

Join a rocketship! We are pioneers of a new market that we are creating. Take a central and critical role at Placer.ai. Work with, and learn from, top-notch talent. Competitive salary. Excellent benefits. Fully remote.

Requirements

• Bachelor's degree
• Deep understanding of the Customer Success function
• Industry experience as referenced in the Summary section is required
• Incredible precision, attention to detail, and organization skills
• 3+ years of customer success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Responsibilities

• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Benefits

• Competitive salary
• Excellent benefits
• Fully remote