Remote Strategic Customer Success Manager

Summary

Join Placer.ai, a fast-growing tech company, as a Customer Success Manager with a focus on Commercial Real Estate. You will manage a book of customer business, drive success, and build a world-class Customer Success function.

Requirements

• BA/BS degree with relevant professional experience
• 8+ years of professional experience, minimum of 3 years in customer facing role within/supporting the commercial real estate industry
• Outstanding organization and communication skills (verbal, written, presentation)
• Focused, reliable and a responsible self-starter that can self-manage with strong critical problem solving skills
• Passionate about the application of technology to solve critical business problems
• High degree of ownership and dedication to work quickly and accurately in a constantly evolving environment
• Strong attention to detail
• Demonstrated experience in presenting complex data to address customer needs
• Demonstrated experience using analytical tools to help customers answer business questions, identify and capitalize on opportunities and mitigate risk
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Responsibilities

• Own onboarding, nurturing, retention, up-selling and ongoing success for a defined book of accounts
• Act in a consultative manner to educate customers on the insights that our data provides and how they can be applied directly to their business
• Document use cases that serve to confirm value and prove ROI
• Collaborate with team mates to share best practices and facilitate learning through peer led skill-building sessions
• Employ creative solutions to overcome challenges that negatively impact customer health
• Complete all support work needed to ensure customer health in a timely and effective manner
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Benefits

• Competitive salary
• Excellent benefits
• Fully remote