Remote Customer Success Manager

Summary

Join us at Placer.ai, a fast-growing tech company, as we seek a talented Customer Success Manager with Commercial Real Estate expertise. This role will manage a book of customer business, driving success and revenue retention while building a world-class Customer Success function.

Requirements

• BA/BS degree with relevant professional experience
• 6+ years of professional experience, minimum of 2 years CRE experience, with a preference for 2+ years CS (or similar customer-facing) experience
• Outstanding organization and communication skills (verbal, written, presentation)
• Focused, reliable and a responsible self-starter that can self-manage with strong critical problem solving skills
• Passionate about the application of data to solve critical business problems
• High degree of ownership and dedication to work quickly and accurately in a constantly evolving environment
• Strong attention to detail
• Demonstrated experience in presenting complex data to address customer needs
• Demonstrated experience using analytical tools to help customers answer business questions, identify and capitalize on opportunities and mitigate risk
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Responsibilities

• Own onboarding, nurturing, retention, up-selling and ongoing success for a defined book of accounts
• Act in a consultative manner to educate customers on the insights that our data provides and how they can be applied directly to their business
• Document use cases that serve to confirm value and prove ROI
• Collaborate with team mates to share best practices and facilitate learning through peer led skill-building sessions
• Employ creative solutions to overcome challenges that negatively impact customer health
• Complete all support work needed to ensure customer health in a timely and effective manner
• Partner with cross functional teams as needed for customer-specific projects/initiatives

Benefits

• Competitive salary
• Excellent benefits
• Fully remote