Customer Success Manager

Summary

Join Owner.com, a rapidly growing, remote-first company, as a Customer Success Manager! You will manage a portfolio of 120+ restaurant customers, focusing on maximizing product adoption, delivering value, and mitigating churn. This role is crucial for generating brand ambassadors and uncovering expansion opportunities. You'll collaborate with various teams, providing feedback to shape product development and the customer journey. Success is measured by key performance indicators like revenue retention and customer engagement. This 100% remote position is based anywhere in the US or Canada and offers a competitive salary and benefits package.

Requirements

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team
• A commitment to personal growth and continuous development

Responsibilities

• Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle
• Engage with at-risk customers to maximize product adoption, deliver customer value, and mitigate churn risks
• Generate brand ambassadors and uncover expansion opportunities to drive growth
• Influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams
• Deliver a world-class customer experience in collaboration with our Launch and Support teams
• Help customers improve ROI through strategic, personalized advice and solutions
• Drive customer retention by reducing churn and enhancing satisfaction
• Play an integral role in refining health metrics and scaling success across our customer base
• Expand Owner.com’s footprint by uncovering and driving growth opportunities

Preferred Qualifications

Experience working in a restaurant, bringing additional perspective to the role

Benefits

• The estimated base salary for this role is $80,000 - 90,000 USD plus a generous equity pre-IPO equity package
• Comprehensive health coverage
• Work from anywhere (100% remote workplace)
• Unlimited PTO - plus extra fun perks!