People Data Labs is hiring a
Customer Success Manager

Summary

Join People Data Labs as a Customer Success Manager (CSM) and play a central role in helping customers realize the value of our data products. As an early-career CSM, you'll own a defined book of business with operational freedom to drive customer success and outcomes.

Requirements

• You are excited to be at a startup
• You see yourself as the CEO of your book of business
• You immerse yourself in the customer’s world
• You are interested in how people use data to innovate
• You leverage a consultative approach with your customers
• You are an excellent storyteller
• You’ve directly negotiated and closed renewals
• You’ve supported a technical product or API product
• You’ve been a CSM for 1-2 years

Responsibilities

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
• Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
• Negotiate and close customer contract renewals
• Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
• Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
• Develop trusted advisor relationships with each of your customers, through your knowledge of their goals with data
• Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes