Veza is hiring a
Customer Success Manager

Summary

Join Veza as a Customer Success Manager and drive customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. You will be responsible for aligning the value of Veza’s platform with our valued customers’ business objectives and priorities.

Requirements

• Bachelor’s Degree Required or Equivalent Experience
• 6+ years of Customer Success experience in SaaS organization
• 2+ years of application programming and system support experience is strongly preferred
• Experience in consulting and implementation of IT systems preferably cloud service and/or identity management
• Broad knowledge and experience in Identity and Access Management (IAM) and Security space
• General knowledge of cloud architecture as well as on-premise IT landscape
• Knowledge of enterprise web technologies, security and state of the art infrastructures
• Specialized training on support, SAML, security preferred
• Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes
• Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred

Responsibilities

• Be the primary point of contact for our customers post implementation
• Assume overall customer adoption responsibility and critical issue management role
• Develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
• Partner with internal sales, product & engineering teams to align account activities with the customer’s business case and strategy
• Prepare and educate customers on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and business needs
• Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
• Work with the sales team to properly sell and position Success Services

Benefits

• Competitive salary
• Equity packages
• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Monthly Connectivity Stipend