Verve Group is hiring a
Customer Success Manager

Summary

Join one of the top privacy-first omnichannel ad platforms and gaming companies. Be part of a multicultural team that is bringing advertising to the next level. Benefit from working with some of the most experienced professionals in our industry and constantly grow with us.

Requirements

• Minimum 3 years of experience for Mid, and 5 years for Senior level in a similar role in Media Agency, Digital Advertising, or AdTech
• Strong understanding of demand- or supply-side platforms and digital advertising technologies
• Proven track record of managing and growing key accounts
• Ability to analyze and clearly communicate insights
• Excellent knowledge of Excel with a data-driven mindset
• Good knowledge of PowerPoint, pushing slides, and enjoying presentations
• Bachelor’s degree in Business, Marketing, or equivalent working experience
• Fluent language skills in both Swedish and English. are mandatory

Responsibilities

• Managing a portfolio of key accounts, acting as the main point of contact for all customer-related matters
• Develop and maintain strong, long-term relationships with clients to ensure high levels of satisfaction and retention
• Defining and executing media strategy and media plans for key accounts
• Collaborate with internal teams including business development, product, marketing, and ad operations to deliver a seamless experience for clients
• Identify opportunities for up-selling and cross-selling solutions and services to customers
• Conduct regular check-ins and QBRs with agencies and brands to understand their needs and ensure they are leveraging the full value of Verve’s solutions
• Provide clients with insights, best practices, and recommendations to optimize their outcomes

Benefits

• 3 Wellness days per year to help you maintain your well-being (in Q1, Q2 and Q3 after min. 90 days of employment)
• Enhance your professional skills with a yearly training budget
• Improve your language skills through German and/or English classes
• Work and Travel Program (monthly raffle after 2 years of employment)
• Employee Referral Bonus
• Employee Shares Purchase Plan
• 25 holidays per year in addition to any of the public/bank holidays
• Food and beverage benefits with colleagues and have fun during team events
• Healthcare allowance (Friskvårdsbidrag) and Pension