Remote Customer Success Manager

Summary

Join Jumio as a Customer Success Manager and play a crucial role in the customer onboarding process, providing premium support to selected clients, and ensuring seamless integration of our solutions into their systems. Leverage technical expertise in web or mobile development to assist clients with integration requirements, resolve technical issues efficiently, and deliver a smooth user experience.

Requirements

• Bachelor's degree in IT or related field preferred. Candidates with equivalent technical experience will also be considered
• Previous experience in web development or mobile development is highly desirable
• Programming proficiency in at least two of these languages: JavaScript, Node.js, Kotlin, Java, Objective-C, and Swift for iOS
• Strong technical background or similar experience in previous roles
• Excellent Mandarin and English communication skills, both verbal and written
• Demonstrated problem-solving abilities and attention to detail
• Proven project management skills with the ability to prioritize tasks and manage multiple projects simultaneously

Responsibilities

• Customer Onboarding: Lead the customer onboarding process, from the initial introduction call to the successful integration of our solutions into their systems
• Premium Support: Provide premium support to the selected clients, offering timely assistance via Slack, quick incident resolution, and rapid bug fixes to ensure a smooth user experience
• Internal Coordination: Collaborate with internal teams including support, engineering, production, and QA to manage internal projects and ensure successful delivery of customer solutions
• Technical Expertise: Leverage technical knowledge and expertise in web development or mobile development to assist clients with integration requirements and resolve technical issues effectively
• Communication and Presentation: Exhibit excellent communication and presentation skills to effectively convey technical concepts and solutions to both technical and business audiences
• Problem Solving: Utilize strong problem-solving skills to address customer concerns, troubleshoot issues, and identify solutions that meet their needs
• Project Management: Employ solid project management skills to oversee integration projects, track progress, and ensure timely delivery within scope and budget