Customer Success Manager

Summary

Join Sagent, a leading SaaS-based mortgage servicing and financial technology company, as a Staff Customer Success Manager. In this role, you will manage projects, ensuring adherence to schedules, budgets, and customer requirements. You will build and maintain strong customer relationships, serving as the primary point of contact for inquiries and issue resolution. You will also identify and promote sales opportunities, contributing to contract extensions and new business. The position requires managing contracts of varying value and strategic importance. Sagent offers a comprehensive benefits package, including remote/hybrid work options, health benefits, unlimited flexible time off, and more.

Requirements

• Bachelor’s degree in Business, Marketing, or relevant discipline with 3 - 4 years of experience in a related field
• Experience will be considered in lieu of a degree
• Solid project management skills with a strategic mindset
• Exceptional customer relationship management abilities
• Proficient in identifying and promoting sales opportunities
• Strong communication and interpersonal skills
• Effective in maintaining operational control over project parameters
• Ability to manage contracts of varying lengths and strategic importance
• Willingness to travel occasionally. (Up to 15%)

Responsibilities

• Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts
• Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements
• Build and nurture strong customer relationships, providing day-to-day advice and support
• Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Actively promote the organization's capabilities to customers, identifying potential sales opportunities
• Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts
• Manage contracts involving both short- and long-term service commitments
• Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction

Preferred Qualifications

Knowledge and experience in Loss Mitigation preferred

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• LinkedIn Learning
• Virtual Social Experiences
• Career Pathing
• Focus Time Fridays