Secureframe is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Secureframe, a security compliance automation platform company. The role involves managing customer relationships, understanding their needs, and ensuring alignment of services with their business objectives. The position requires experience in SOC 2, ISO 27001, and other forms of compliance, GRC, Audit or Risk, and customer-facing roles. The role is fully remote based in the United Kingdom.

Requirements

• 2+ years of experience with SOC 2, ISO 27001, and other forms of compliance
• 2+ years of GRC, Audit or Risk experience, preferably coming from a consulting role
• 3+ years of experience in customer facing roles

Responsibilities

• Master our product to effectively manage customer activities including onboarding, training, support, and growth
• Achieve key success metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Analyze customer engagement with our product, enhancing their usage and satisfaction
• Own customer relationships post-sale where you build and maintain strong, long-lasting customer relationships and act as the main point of contact to advocate for customers
• Collect customer feedback, communicate client needs to internal teams, and assist in the development of tailored solutions
• Identify opportunities for account growth and renewal, while ensuring high levels of customer retention
• Continuously refine and improve our internal processes for greater efficiency

Preferred Qualifications

• Strong empathy for customers and passion for revenue growth
• Ability to collaborate and communicate effectively as well as balance the needs of the Secureframe team and our customers
• Autonomous worker with an ownership mindset who is action-oriented, coachable, and meticulous
• Excellent verbal and written communication skills
• Passion and ability to work well in a fast-paced, rapidly changing environment

Benefits

• Secureframe is an equal opportunity employer
• Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate)