Customer Success Manager

Summary

Join Striim, a unified data integration and streaming platform company, as a passionate and driven Customer Success Manager. You will be the primary point of contact for customers, ensuring smooth onboarding, adoption, and ongoing success with the Striim platform. This role involves building strong customer relationships, driving customer satisfaction and retention, and proactively resolving customer issues. You will also monitor customer health, partner with sales for renewals and upsells, and provide internal customer feedback. The ideal candidate possesses 7+ years of experience in a similar role within the software or data integration industry, strong technical aptitude, and excellent communication skills. Striim offers a competitive salary, comprehensive benefits, and a positive work environment.

Requirements

• 7+ years' proven experience in a Customer Success or Account Management role, preferably within the software, SaaS, or data integration industries
• Strong understanding of data integration, streaming analytics, or related technologies
• Excellent communication, presentation, and interpersonal skills
• Ability to effectively manage multiple customer relationships and priorities
• Strong problem-solving skills with a customer-first mindset
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Technical aptitude with the ability to quickly learn new software products and concepts
• Data integration and Cloud Experience: Azure and GCP (Critical), snowflake, databricks, data warehousing
• Open to travel: 30-50%

Responsibilities

• Guide customers through the onboarding process, ensuring successful deployment of Striim’s platform
• Work with customers to understand their business needs and assist them in using Striim effectively for their use cases
• Build and maintain strong relationships with key members of our customers to ensure continued alignment to strategic business value
• Serve as the voice of the customer internally, sharing feedback to drive product enhancements
• Drive customer satisfaction through regular check-ins, proactive outreach, and identifying opportunities to deliver additional value
• Reduce churn by ensuring customers realize ongoing success with Striim’s platform
• Monitor customer health and success, including Striim usage, engagement, and outcomes
• Partner with the Sales teams to ensure contract renewals and drive upsell opportunities based on the customer's evolving needs
• Proactively address and resolve any customer concerns or challenges in a timely and effective manner, working closely with Support, Product, and Engineering teams as needed

Preferred Qualifications

• Experience with customer success tools or platforms (e.g. Salesforce)
• Bachelor’s degree in business, computer science, or a related field

Benefits

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans for employees and family members
• Gratuity Plan as per the India Gratuity Act
• Paid Time Off (Annual Leave, Sick Leave, Casual and generous public /bank holidays)
• Employee Wellness Programs: Access to free online Yoga classes, Gym membership reimbursements, Employee Wellness Assistance Program
• Sodexo Meal Program
• Internet reimbursement program
• Group Term Life Insurance
• Paid Maternity and Paternity leave
• The chance to contribute to and shape an upbeat, fully engaged culture