Customer Success Manager

Summary

Join Superside as an Enterprise Customer Success Manager and manage a portfolio of high-value clients in tech, eCommerce, and healthcare. This strategic role blends customer success, account management, and marketing strategy, requiring collaboration with senior stakeholders to maximize the use of Superside's AI-powered creative services. You will own key client relationships, monitor account health, identify growth opportunities, and ensure clients fully leverage Superside's services. The role demands strong stakeholder management, strategic thinking, and exceptional communication skills. Superside offers a fully remote work environment, a global team, and opportunities for professional growth within a fast-paced, high-trust environment.

Requirements

• 5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization
• Proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similarly complex organizations
• Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy
• Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives
• Strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions
• Exceptional communication and storytelling skills, with a persuasive, consultative approach
• A proactive, problem-solving mindset with strong project oversight and collaboration skills

Responsibilities

• Own key relationships across Enterprise accounts, aligning creative strategies with customer business objectives
• Monitor account health, identify expansion opportunities, and mitigate risk
• Partner with Sales and Solution Architects to execute strategic growth plans
• Ensure customers fully leverage Superside’s services by driving adoption, sharing best practices, and guiding change management
• Collaborate with Creative Project Managers, Creative Leads, and specialist teams (video, AI, web) to deliver seamless execution across multiple workstreams
• Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact
• Capture feedback and trends across accounts, influencing internal improvements to Superside’s product and service delivery

Preferred Qualifications

• Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) is a plus
• Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field

Benefits

• Remote-first. Customer-led
• Global team, local impact
• High performance, low ego
• Impact meets opportunity
• Grow fast. Lead well