Customer Success Strategist

Summary

Join Syrup, an AI-powered inventory software company, as a Customer Success Strategist and be the primary point of contact for enterprise clients. You will ensure clients maximize the platform's value, turning them into advocates. This role blends technical understanding with relationship management, requiring you to navigate complex stakeholder environments while deeply understanding the product's technical capabilities. You will help shape how Syrup delivers exceptional customer experiences at scale, acting as a problem-solver and translating technical concepts into business value. Technical fluency and relationship skills are crucial, along with project management expertise. You will be a trusted guide for customers, helping them navigate the platform, uncover insights, and transform their decision-making processes.

Requirements

• 4+ years in a customer-facing technical role
• Comfort working with data in spreadsheets; SQL knowledge is a plus
• Experience implementing or supporting technical/algorithmic products
• Strong project management skills with a track record of successful implementations
• Ability to translate complex technical concepts into clear business language
• Data analysis skills to extract insights and tell compelling stories with metrics
• Excellent relationship-building capabilities across different stakeholder levels
• Problem-solving mindset with creativity to work within system constraints
• Clear written and verbal communication skills for both technical and business audiences
• Adaptability to thrive in a fast-paced, evolving environment

Responsibilities

• Serve as the trusted advisor for customers, bridging technical capabilities with business outcomes
• Lead new customer implementations with a structured approach to onboarding, training, and adoption
• Develop and execute customer success plans with clear technical implementation roadmaps
• Translate complex algorithmic concepts into meaningful business value for different stakeholders
• Create and analyze data-driven business reviews that demonstrate concrete ROI
• Proactively identify optimization opportunities in customer workflows
• Build relationships across multiple levels within customer organizations
• Track customer health metrics and develop strategies to improve adoption and satisfaction
• Collaborate with Product and Engineering teams to represent the voice of the customer

Preferred Qualifications

• Experience working for a high-growth startup (ideal but not required)
• A drive for continuous improvement and a passion for customer success

Benefits

• Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like
• Equity Compensation: We offer generous equity compensation for all our early employees
• Health, Dental, Vision: We offer generous health, vision, and dental benefits to our employees
• Generous PTO: Take all the time you need, whenever you need it
• Syrup Summits: We bring teams together every quarter for our Syrup summits. Previous locations: Barcelona, Tuscany, Madrid, Los Angeles, Nashville, Boston, New York