Customer Success Manager
Veeva Systems
๐Remote - United Kingdom
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Job highlights
Summary
Join Veeva Systems, a leading life sciences industry cloud company, as a Customer Success Manager. You will support 4-6 large, global customers post-implementation, owning relationships with application owners and acting as a trusted advisor. Responsibilities include understanding customer objectives, liaising with Veeva stakeholders, leading meetings, providing strategic guidance, and facilitating cross-customer collaboration. This role requires 7+ years of experience in life sciences, software, or consulting, experience with large global pharmaceutical companies, and customer-facing consulting experience. The position offers remote work flexibility and various benefits.
Requirements
- 7+ years working in life sciences, software, or consulting
- Europe (UK, France, or Germany)
- Experience working with large global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 25%
Responsibilities
- Support 4-6 large, global customers post-implementation with Veeva Vault applications
- Own the relationship with your customersโ application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customerโs roadmap
- Facilitate cross-customer connections for collaboration opportunities and industry learning
Preferred Qualifications
- Experience in regulatory within a life sciences company
- SaaS/cloud experience in the management of regulatory systems
- Life science, computer science, or related business degree
Benefits
- Work remotely
- Health and wellness programs
- 1% charitable giving
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