Venafi is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Venafi, responsible for managing a group of customers on their journey with machine identity management, educating them about its value, and ensuring they achieve their business goals. The ideal candidate has 3-5 years in software customer experience management, experience managing accounts with complex problems across multiple business units, excellent communication skills, and the ability to manage multiple complex customer journeys.

Requirements

• Minimum 3-5 years in software customer experience management
• Experience managing accounts with a software platform that solves complex problems, across many business units

Responsibilities

• Actively manage a group of customers on their journey from getting implemented onwards
• Guide customers to understand the importance of machine identity management and help them creatively address their security needs
• Drive the customer intent to renew by driving adoption of purchased Venafi’s software
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey
• Analyze accounts to identify churn risk and work proactively to eliminate that risk
• Educate champions and their teams on the value of machine identity management and help uncover and guide to solve new use cases
• Act as a trusted/strategic advisor to each customer helping to drive continued value of our products and services
• Organize sessions and/or QBR with internal and customer stakeholders
• Guide new customers through their onboarding process to achieve a short time to value
• Contribute to initiatives within the customer success team to improve the customer experience for all tiers
• Work cross-functionally with members in product, sales, and support to foster a strong sense of community and information sharing

Preferred Qualifications

• Customer Success Experience in a SaaS based Security software environment
• Named, global or large enterprise account management experience
• Knowledge in the Machine Identity Management area