Vercel is hiring a
Customer Success Manager
closedVercel
π΅ ~$103k-$125k
πRemote - Australia
Summary
Vercel is looking for a Customer Success Manager to manage a portfolio of Enterprise customers, drive business value, and provide technical support. The role requires experience in B2B/SaaS, managing Enterprise accounts, and knowledge of CI/CD, deployment pipeline, and the SDLC process.
Requirements
- 3+ years of professional experience in B2B / SaaS
- Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products
- Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level
- Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work
- Knowledge of CI/CD, deployment pipeline, and the SDLC process
Responsibilities
- Manage a portfolio of Enterprise customers
- Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy
- Drive incremental value by leading the customer through training and adoption of Vercel's best practices
- Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model
- Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties
- Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors
- Build and maintain account plans, including organization mapping and opportunity whitespace
- Act as the Voice of the Customer to align our resources and efforts to improve the customer experience
- Partner with the Sales team to help identify and raise expansion opportunities
Preferred Qualifications
- Have devised and put in motion growth and activation strategies
- Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc
- Can demonstrate an understanding of a CDN and/or Proxy
- Understand well, and can communicate clearly about DNS
- Have experience working with Enterprise applications at global scale
- Have previously worked at a high growth SaaS company
Benefits
- Great compensation package and stock options
- Inclusive Healthcare Package
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
- Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
- Remote Friendly - Work with teammates from different time zones across the globe
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
This job is filled or no longer available
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