Customer Success Manager II

Summary

Join Veritone, a leading AI technology company, as a Customer Success Manager in our Commercial division. You will be responsible for maintaining customer relationships, implementing success programs, contributing to sales, and minimizing churn. This role requires strong technical acumen, excellent communication skills, and the ability to learn and use new software. You will drive adoption of Veritone's AI platform, manage onboarding, and act as the internal voice of the customer. Success in this position involves building strong relationships, proactively solving customer pain points, and managing the renewal process. Veritone offers a competitive compensation package, equity grants, remote work options, and various benefits.

Requirements

• 4+ years of experience in Customer Success related role. Proven track record of building rapport and relationships at all levels
• Understanding of online software (SaaS) services and/or technology based solutions
• Excellent writer and communicator with strong presentation skills via phone, online and in person
• Internet-savvy and entrepreneurial with a strong interest in tech startup culture
• Able to effectively prioritize and execute tasks in a dynamic fast-paced environment
• Account management, project management and problem-solving skills
• High level of organization and a great attention to detail
• Ability to learn new concepts quickly
• Data driven with appreciation of organization and process

Responsibilities

• Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance
• Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption
• Become the internal voice of the customer. Marshal resources across other Veritone teams to solve issues
• Take ownership for each customer’s success and ROI with our services
• Proactively consult to fully understand their needs and actively solve pain points
• Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above
• Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours
• Maintain portfolio and monitoring analytics, reports and KPIs. Create internal and customer-facing reports
• Solicit references, referrals and testimonials from customers
• Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features
• Manage the customer renewal process and identify upsell opportunities

Preferred Qualifications

B.S. or B.A. highly preferred

Benefits

• A competitive compensation package
• Equity Grant(s)
• Employee Stock Purchase Plan (ESPP)
• Remote first + Hybrid workplace
• VERI Communities (Affinity Groups) & Belonging
• Empowerment to build your career journey at Veritone
• Flexible (Paid) Time Off
• Benefits Program: medical, dental, vision, 401K matching, and more!
• Mental health awareness and support
• An opportunity to be a part of the next big thing in artificial intelligence!