Lone Wolf Technologies is hiring a
Customer Success Outreach Associate

Summary

As a Customer Success Outreach Associate, you will foster relationships with customers, understand their needs, address concerns, provide assistance, and contribute to the development of customer success strategies. You will also collaborate with internal teams for issue resolution and work closely with sales and marketing teams.

Requirements

• Bachelor’s degree in business administration, marketing, communications, or related field
• Strong communication skills, both verbal and written
• Previous negotiation and objection handling experience
• Excellent interpersonal skills with the ability to build relationships and trust with customers
• Problem-solving abilities and a proactive approach to customer issues
• Ability to work collaboratively in a team environment

Responsibilities

• Customer Engagement: Initiate proactive outreach to customers via email, phone calls, and other communication channels. Build rapport with customers to understand their requirements and challenges
• Customer Engagement: Provide product or service demonstrations and answer inquiries effectively
• Issue Resolution: Identify and address customer concerns or issues promptly
• Issue Resolution: Collaborate with internal teams to resolve customer queries or escalate issues when necessary
• Customer Success Advocacy: Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements

Preferred Qualifications

• Familiarity with customer relationship management (CRM) software is a plus
• Prior experience in customer service, sales, or a related field is advantageous but not required

Benefits

Health insurance