Customer Success Outreach Associate

Summary

Join our team as a Customer Success Outreach Associate and play a crucial role in fostering positive relationships with customers, understanding their needs, addressing concerns, and providing assistance to maximize their experience.

Requirements

• Bachelor’s degree in business administration, marketing, communications, or related field
• Strong communication skills, both verbal and written
• Previous negotiation and objection handling experience
• Excellent interpersonal skills with the ability to build relationships and trust with customers
• Problem-solving abilities and a proactive approach to customer issues
• Ability to work collaboratively in a team environment
• Familiarity with customer relationship management (CRM) software is a plus
• Prior experience in customer service, sales, or a related field is advantageous but not required

Responsibilities

• Initiate proactive outreach to customers via email, phone calls, and other communication channels
• Build rapport with customers to understand their requirements and challenges
• Provide product or service demonstrations and answer inquiries effectively
• Negotiate migration and upgrade contract and transition customer to implementation team
• Identify and address customer concerns or issues promptly
• Collaborate with internal teams to resolve customer queries or escalate issues when necessary
• Ensure timely and satisfactory resolution of customer problems
• Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements
• Contribute to the development of customer success strategies and initiatives